Privacy Policy

Thank you for trusting The Consultant Coach with your information. This Privacy Policy explains, in plain English, what information we collect, how we use it, who we share it with, and the rights you have over it.

This policy applies to theconsultantcoach.ae and to any program, session, application, or resource offered through it. If you do not agree with anything below, please discontinue using the site.

Questions or concerns? Contact us at admin@theconsultantcoach.ae

Table of Contents

1. What information do we collect?
2. How do we use your information?
3. Will your information be shared with anyone?
4. Who specifically do we share it with?
5. Do we use cookies and other tracking technologies?
6. Is your information transferred internationally?
7. How long do we keep your information?
8. How do we keep your information safe?
9. Do we collect information from minors?
10. What are your privacy rights?
11. Do we make updates to this notice?
12. How can you contact us?

1. What information do we collect?

Information you give us

When you register on the site, express interest in our products and services, participate in activities, or contact us, we collect the information you choose to share. This may include:

• Your name, email address, and phone number.
• Details you choose to include about your situation as part of an application.
• Payment details where a purchase is made. Card information is handled directly by our payment processor, Stripe, and is not stored on our own systems.

Please keep the information you share with us accurate and let us know if anything changes.

Information collected automatically

When you visit theconsultantcoach.ae, we may collect standard technical information, such as your IP address, browser type, device information, pages viewed, and approximate location derived from your IP address. The information actually collected depends on the website configuration and the technologies in use.

2. How do we use your information?

We use your information to:

• Process your application, booking, or purchase.
• Send you the resources you have requested.
• Communicate with you about your session, program, or order.
• Respond to enquiries and requests for support.
• Send marketing or educational emails where you have opted in. You can unsubscribe at any time.
• Improve our website, programs, and services.
• Publish testimonials you have explicitly consented to share. To update or remove a testimonial, contact admin@theconsultantcoach.ae.
• Meet our legal and regulatory obligations in the UAE.

3. Will your information be shared with anyone?

We may share your information:

• With your consent, for a specific purpose you have agreed to.
• Where necessary to deliver a service, session, program, or purchase you have requested.
• With service providers that help us operate our website, process payments, manage contacts, and deliver communications.
• Where required to comply with applicable laws or lawful requests from UAE authorities.
• In connection with a business transfer, merger, or sale, subject to applicable legal requirements.
• Where necessary for legitimate business purposes, such as fraud prevention, website security, analytics, and customer support, in accordance with applicable law.

We do not sell your personal information.

4. Who specifically do we share it with?

Depending on the services you use, your information may be processed by the following providers:

• Payments and billing: Stripe, for processing payments.
• CRM and marketing automation: FluentCRM, hosted on our UAE-based server.
• Hosting and infrastructure: Our website hosting server, located in the United Arab Emirates (UAE).
• Live event delivery: Zoom, for online sessions, meetings, and programs.
• Analytics and tag management: Google Analytics and Google Tag Manager, where configured, to measure website usage and manage tracking technologies.
• Advertising and retargeting: Meta, Google Ads, LinkedIn Ads, or other advertising platforms, where applicable and enabled.

These providers may process personal information as necessary to deliver their services. Where required, appropriate consent and data protection safeguards will be applied.

You may contact us at admin@theconsultantcoach.ae to request further information about the providers involved in processing your personal data.

5. Do we use cookies and other tracking technologies?

Yes. Our website uses cookies and similar tracking technologies to support website functionality, remember preferences, measure website usage, and, where enabled and permitted, support advertising and marketing activities.

These technologies may include cookies associated with WordPress plugins, Google Analytics, Google Tag Manager, and any advertising tools enabled on the website.

You can control or disable cookies through your browser settings. Disabling certain cookies may affect website functionality. Where required, we will seek your consent before using non-essential cookies or tracking technologies.

6. Is your information transferred internationally?

Our website is hosted on a server located in the UAE, and FluentCRM contact information is stored on that same server. Based on the current information available, contact form submissions and email marketing data are not routinely sent to separate services outside the UAE.

However, we use third-party services, including Stripe for payment processing and Zoom for online sessions. Google Analytics, Google Tag Manager, and any enabled advertising tools may also process technical or usage information. Depending on their configurations and processing arrangements, these providers may process or store information outside the UAE.

For further information, please contact admin@theconsultantcoach.ae.

7. How long do we keep your information?

We retain website contact form enquiries and FluentCRM contact records until they are reviewed for deletion during our annual data-cleanup process. Records that are no longer needed will be deleted or anonymised, unless they must be retained for legal, regulatory, contractual, or other legitimate purposes.

We also retain website backups and review them as part of our data-retention process. Personal information in backups may remain until the relevant backups are deleted or overwritten.

You may request access to, correction of, or deletion of your personal information by contacting admin@theconsultantcoach.ae. We will handle requests in accordance with applicable law and any legal obligations to retain certain information.

8. How do we keep your information safe?

We use reasonable technical and organisational measures to protect your information against unauthorised access, loss, misuse, alteration, or disclosure. These measures include secure hosting and restricted access to personal information.

However, no method of electronic transmission or storage can be guaranteed to be completely secure. We cannot guarantee absolute security, but we take reasonable steps to protect the information entrusted to us.

9. Do we collect information from minors?

The Consultant Coach is intended for adults. We do not knowingly collect personal information from, or market our services to, anyone under 18.

If you believe a minor has provided us with personal information, please contact admin@theconsultantcoach.ae so that we can review the matter and take appropriate action.

10. What are your privacy rights?

Subject to applicable UAE data protection law, you may have the right to:

• Request access to the personal information we hold about you.
• Ask us to correct inaccurate or incomplete information.
• Request deletion of your personal information where legally permitted.
• Withdraw consent where processing is based on your consent.
• Object to or request restrictions on certain types of processing, where applicable.
• Request information about how your personal information is processed and transferred.

Withdrawing consent does not affect processing carried out lawfully before the withdrawal. Certain information may need to be retained where required by law.

To exercise your rights, contact us at admin@theconsultantcoach.ae. We may need to verify your identity before processing your request.

Email marketing

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link at the bottom of a message or by contacting us directly. You may continue to receive essential service-related communications where necessary.

11. Do we make updates to this notice?

We may update this Privacy Policy from time to time to reflect changes to our website, services, data processing practices, or legal obligations.

The latest version will be published on this page, together with an updated revision date. We encourage you to review this policy periodically.

12. How can you contact us?

If you have questions about this Privacy Policy, the information we hold about you, or your privacy rights, please contact:

The Consultant Coach

Email: admin@theconsultantcoach.ae

Website: https://theconsultantcoach.ae